Transportation Minister Marc Garneau has instructed his staff to contact WestJet after a passenger said one of the airline's gate agents outed her as a transgender woman to other passengers on her flight. Lenore Herrem was flying from Calgary to Saskatoon last week when she says the gate agent expressed confusion while checking her ID and boarding pass. One of the agents was confused over the male ID, but Herrem said she quietly explained that she was transgender, hence the discrepancy. "My face is the same and my ID matches the name on my boarding pass," Herrem said. She boarded the plane, but shortly both gate agents boarded and the agent who had been confused again demanded her ID.

Source: CBC News August 16, 2018 22:18 UTC