KUALA LUMPUR: MALAYSIAN Aviation Commission (Mavcom) will roll out a quality of service framework for airports in the country in phases from next year. The framework will set out service standards and key performance indicators for airports. Meanwhile, the quality of service framework covers cleanliness of washrooms, wayfinding, availability and quality of infrastructure, queuing times and quality of Internet connections. Pushpalatha said the objective of the framework was to enhance passenger comfort and ensure that airports prioritised consumer service levels and improved facilities. With this framework, airports and other agencies were anticipated to improve their service levels, she added.

Source: New Strait Times October 19, 2017 00:45 UTC