SEPANG: AirAsia today said it would not respond to the Malaysian Aviation Commission’s (Mavcom) request for documented details of congestion at klia2’s immigration counters. He said, in the meantime, the immigration congestion at klia2 was worsening by the day, badly affecting AirAsia passengers. He added that airline passengers usually complained about issues related to refunds, baggage handling and not being informed about flight cancellation/postponement. “This code legally states the rights of airline passengers and airline companies can no longer play ignorant when their mistakes are brought to light. “Yet clearly the opposition to Mavcom is coming from airline companies and not airports”.

Source: New Strait Times October 22, 2019 12:33 UTC