Got a gripe about your phone or internet service that you just can't resolve with your provider? After doing some research about CCTS, Verner thought to himself, "Geez, this is a good organization. The CCTS says it plans to work more proactively with service providers to make sure they follow the rules. CCTS urged to raise awarenessVerner said he doesn't think the telecoms want customers to know about the CCTS. They include working "more proactively with service providers to bring them into compliance," says Thibault.

Source: CBC News January 29, 2017 10:00 UTC