Two lobby groups, the Kenya Human Rights Commission (KHRC) and Muslims for Human Rights (MUHURI), have written to Safaricom demanding an explanation over allegations that the telco has for years facilitated security agencies' access to customers' private data. Among these is the claim that Safaricom allows police officers, attached to its Law Enforcement Liaison Office, to handle call data records (CDRs). The advocacy groups alleged that Safaricom, in collaboration with Neural Technologies Limited, developed software that grants security agencies predictive and pre-emptive profiling capabilities. Additionally, KHRC and MUHURI claimed that Safaricom retained "old" customer data, previously declared deleted, which could have been useful in investigating state crimes. The groups urged Safaricom to address the allegations swiftly and clarify steps it is taking to prevent unlawful use of customer data.

Source: Daily Nation November 15, 2024 21:25 UTC