According to these readers, precisely nothing …JK of Stockport and his family booked a week in Staithes, North Yorkshire through Sykes Cottages. “The housekeeper told us the family who had booked the preceding week had decided to spend an extra night. It was eventually confirmed we could stay the night in the other cottage without paying extra. We spent much of the next day waiting for the booked cottage to be cleaned. Only after the Observer intervened did it refund the first night of his stay and offer a £175 voucher.

Source: The Guardian December 19, 2019 06:56 UTC