Courtney, from Wellingborough, Northamptonshire, said: "I expected it to be busy but I didn’t expect it to be as busy as it was. "It was advertised that Santa's Grotto would be open until 6pm but we got there at about 3pm and the staff said 'Santa's had enough'. Courtney has now forked out £35 to take the kids to a local grotto after Harlie-Mae branded her day at Winter Wonderland "rubbish". A statement from Hyde Park Winter Wonderland reads: “Hyde Park Winter Wonderland’s priority is the safety of all our visitors. The family left disappointed by Hyde Park Winter Wonderland.

Source: The Times December 25, 2025 17:07 UTC