KUALA LUMPUR: Light Rail Transit and KL Monorail commuters have the right to claim a refund for their rides if their trains are at least 15 minutes late, said Minister in the Prime Minister’s Department Datuk Nancy Shukri. Koh had asked whether the government would implement a compensation system for LRT and KL Monorail commuters who experienced delays. Koh said public transport users in the United Kingdom and Japan, for example, are entitled to refunds if they encounter service delays. The London Underground allows its commuters to claim refunds online if its trains are delayed for at least 15 minutes. He also said such a compensation system would encourage Prasarana Malaysia Bhd, the company managing LRT and KL Monorail, to ensure efficiency and upgrade its overall services.

Source: New Strait Times October 31, 2016 06:39 UTC