KUALA LUMPUR: The Association of Islamic Banks Malaysia (AIBIM) has adopted the Customer Service Charter for the Islamic banking fraternity in an effort to solidify the commitment towards improving customer service. In a statement today, the association said, the charter, which was developed through joint efforts of its member banks, marked another milestone in the commitment by Islamic banks to deliver a consistent high standard of customer service. Its President, Datuk Mohd Redza Shah Abdul Wahid, said Islamic banks were expected to consistently demonstrate that transparency was at the heart of their business model. “I am pleased to see full support from industry players as we promulgate the charter,” he said. “In order to reflect the different product offerings of the banks as well as internal standards, there may be a minor variations in the charter of the respective member banks,” it said.

Source: New Strait Times September 19, 2017 12:33 UTC