USAA, the San Antonio-based insurance and financial services/banking/fintech giant, has been collaborating with Google Cloud to digitally transform the claims process for customers (“members,” in USAA parlance). Today, Jim Syring, USAA President, Property and Casualty, tells me, “almost all estimating for auto and property is done virtually. Members are able to engage and interact live with adjusters to view damages and discuss the claims process, and file claims through their choice of desktop or mobile. We leverage data to predict member needs. Members will always have a digital or adjuster option to help them through the claims process.

Source: Forbes August 31, 2020 21:31 UTC