Research on coping have identified five types of coping styles or behaviors: problem-focused coping, emotion-focused coping, seeking-understanding coping, seeking-help coping and avoiding-the-problem coping. This has affected the sales process, which salespeople need to adapt to. Detecting nonverbal cues and adjusting your stance is one of the values of face-to-face negotiations. Unlike face-to-face negotiations, videocall negotiations may be draining for both parties and may require a few iterations before closure. These are how the sales process has transformed overnight.

Source: Manila Times June 10, 2020 16:30 UTC