Sweetwater sales have been reported as topping $750 million last year, and it’s heading for an $800 million year in 2019. So I was particularly intrigued to have the chance to write an article delving into the customer service and customer experience success at Sweetwater. Solomon: For someone who’s a new Sweetwater customer, how would you explain the Sweetwater difference to them? Solomon: Does every customer value customer service as much as you (and I) do, or do you find yourself losing (with some of them) on price or speed or other factors in spite of great customer service? _____Micah Solomon, named the "new guru of customer service excellence" by The Financial Post, is a customer service consultant, customer experience consultant, keynote speaker, trainer, and bestselling author.

Source: Forbes December 19, 2019 21:11 UTC