Business News of Friday, 17 January 2020Source: www.ghanaweb.comHow MTN’s apology on social media invited the fury of customersThe poor network services from MTN Ghana prevented customers from using the internetAs issues with MTN’s data bundles continue to persist, customers are fuming regarding the channel through which the telecommunication giants expressed their apology and the reason behind the internet hitches. MTN's apology to its clients read: “MTN wishes to apologise to subscribers across the country for challenges they are experiencing in accessing data services and international outbound calls. They trolled MTN, saying rather than taking to social media to announce the reason for the poor network services, they (customers) would have preferred the communique through SMS. “But wait oo... u posting this on social media which requires internet to see.... when u can’t give ur customers internet access. ?” a customer with the Twitter handle, Nana SparklesSome claimed to have bought additional airtime to bundle for internet services but still did not have access to browse the internet.

Source: GhanaWeb January 17, 2020 13:07 UTC