AI-powered chatbots are the latest tool used by colleges to improve student persistence. The approach reflects the thinking of Vincent Tinto, Distinguished University Professor of Sociology (emeritus) at Syracuse University, and a leading authority on student persistence. In the process, it’s helping colleges increase retention rates and save hundreds of thousands in revenue. It also prompts university staff about which students need additional support and outreach. Detecting 32 students who were contemplating dropping out of school and arranging for student services staff to follow up with them.

Source: Forbes March 12, 2020 09:56 UTC