SUNGAI PETANI: The Health Ministry receives an average of 7,000 complaints annually covering various aspects including services and facilities. Deputy Health Minister Datuk Seri Dr Hilmi Yahaya said among the complaints received from the public were poor services or communication skills among the doctors and nurses, long waiting time before receiving treatment, and insufficient equipment. Besides the complaints, he said the ministry was also forced to spend about RM20 million annually as compensation due to negligence. "With the simulation programme, the nursing students could enhance their soft skills which will enable them to deal with patients and public more efficiently even while under pressure or stressful situation. On another note, Dr Hilmi lauded the lecturers at nursing colleges and institute for producing skilful nurses who are recognised at the international level.

Source: New Strait Times November 04, 2017 15:33 UTC