Grab Philippines said its drivers will now be rewarded based on performance as part of the company’s effort to reduce the number of booking cancellations. Grab’s country marketing head Cindy Toh disclosed in a press briefing on Monday that it is eyeing a four percent reduction in the cancellation rate of its drivers. The company earlier punished nearly 500 drivers following an investigation on the cancellation of rides by Grab drivers. READ: Grab punishes almost 500 drivers over unjustified booking cancellationsToh noted that the plan does not end after 100 days. It’s a commitment we made today as a company,”“We mean it when we say ‘We’re listening.’ We want to be better because we’re in that position to be better,” Toh said.

Source: Philippine Daily Inquirer May 08, 2018 08:37 UTC