MANILA, Philippines — Ride-hailing company Grab Philippines explained the computation behind its refund after receiving online criticism from its users who believed the rebate was a lot less than they were expecting. “It’s based on the amount spent that they had during the period mentioned, February to August,” Grab Philippines president Brian Cu said in an interview Thursday with ANC. ADVERTISEMENTWith the P19 million refund divided to three million active users, Cu said each user could receive an average of P20 pesos considering if they use the service equally. “Then you have some users who use it once a week, some users maybe use it once a month. Grab Philippines on Tuesday started distributing refund worth P19.2 million to its users, following an order by the Philippine Competition Commission (PCC).

Source: Philippine Daily Inquirer January 02, 2020 07:52 UTC