How it was builtGenpact has over 100,000 employees on their payroll, with tens of thousands of them needing training and advice at any time. To manage the task more effectively, the global professional services firm in 2019 rolled out Genome – an online learning platform that harnessed the collective knowledge housed within the company. “For us, AI Guru is not just about going out to Microsoft Azure Open API services and getting the answers from ChatGPT. “In the front end, we already had our learning platform Genome. “It was an iterative process because you cannot really predict what answer any prompt will generate.

Source: Economic Times December 20, 2023 06:58 UTC