Furious Royal Mail customers have revealed their nightmare experiences at the hands of the once-trusted postal service, from dead ladybirds to 'vanishing' wedding suits. The Putney resident added that Royal Mail later apologised for the traumatic incident. Alex Kozlowski, 26, experienced a slightly less morbid but equally stressful nightmare at the hands of Royal Mail in the run-up to his wedding. Royal Mail said it could 'only assume' a label from a different parcel had managed to get stuck on the box. Amanda Fergusson, of the Greeting Cards Association, previously said customers 'expect more for less from Royal Mail, not even less for significantly more'.

Source: The Times September 11, 2025 19:40 UTC