GEORGE TOWN: Penang’s water consumers will no longer be able to pay their bills at Pos Malaysia, Paylink, MobilityOne and MBF, following the Penang Water Supply Corporation (PBAPP) refusal to continue absorbing commission charges levied by these collection agencies. According to PBAPP CEO Datuk K. Pathmanathan, the corporation ended up forking out commissions ranging from 40 sen to 90 sen for each transaction that goes through these collection agents. In a statement yesterday, he said the development stems from a directive by the National Water Services Commission (SPAN), which forbids PBAPP from passing on commission charges to end users. However, he said Penang water users still have options, such as myPBA mobile app, myPBA portal, JomPay Bill Code: 50385, Maybank2U and Easy Pay. Alternatively, they can visit any of the nine PBAPP customer service centres.

Source: The Star December 20, 2025 05:38 UTC