But despite fees and investment returns being the biggest cause of annoyance they were not the main reasons people switched KiwiSaver providers. Less than half of Kiwis are very satisfied with their KiwiSaver provider and it is fees and investment returns that bug people the most. But regardless of provider, fees and investment returns had the lowest levels of satisfaction. When asked what their provider could do to improve satisfaction ratings 26 per cent wanted lower fees while 39 per cent wanted better returns on their investment. The survey found 20 per cent of people were dissatisfied with the fees their provider was charging.

Source: New Zealand Herald June 28, 2016 02:02 UTC