James Runcie was appointed chief operating officer of the Office of Federal Student Aid in 2011 and reappointed in 2015, a five-year term that was slated to end in 2020. He continued: “We have dozens of pages of decisions that have been typically made within Federal Student Aid that are now required to be elevated to the Department level. [How the attempt to fix student loans got bogged down by the middlemen]As the portfolio mushroomed, some policy experts said the student aid office lacked the expertise to analyze student loan data and spot trouble in the portfolio. “This committee has repeatedly raised concerns about mismanagement within the Office of Federal Student Aid. The GAO said the student aid office failed to consistently share information with all of its contractors.

Source: Washington Post May 24, 2017 17:30 UTC