Please note that all opinions in this piece, which was co-written by Patient Experience Consultant Micah Solomon, President, Four Aces Inc. and Hope Greig, FACHE, Patient Experience Operations Administrator, Mayo Clinic, are of the authors, and do not necessarily represent their respective institutions. We’ve distilled what bring hospitality to the healthcare patient experience down to seven focal points that spell (with our hats tipped to Aretha Franklin and Otis Redding) RESPECT:R: Recognize. Because of how the human memory works, any missteps at the beginning of a patient’s experience will likely form a disproportionate part of the overall impression. Here are also some missteps to watch out for at the beginning of the patient experience. A patient’s experience with us begins before they step onto our premises, via the scheduling experience, website, and the like.

Source: Forbes May 15, 2020 19:18 UTC