Customers dealing with massive hikes in their energy bills have inundated the energy regulator with complaints. The regulator said among the main issues contributing to the spike were complaints about high energy prices and price increases, as well as difficulty with contacting the suppliers and long waiting times to get through. CRU said: "Account problems and billing issues continue to account for the largest percentage of issues brought to the customer care team by energy customers, particularly considering the on-going energy crisis." Bord Gáis Energy, Flogas, and Panda had a high number of complaints in the first three months of this year. CRU added: “Prevailing high energy prices have presented new challenges for customers, energy suppliers, and the CRU alike.
Source: Irish Examiner August 06, 2022 00:14 UTC