Artificial Intelligence is everywhere, but most companies still struggle to see real returns from AI investments. So, what does it actually take to make AI work in the real world?In this conversation with The Economic Times, Gaurav Iyer, SVP, Global Head of AI Solutions and Digital Engineering, EXL, explains why AI is not just a technology upgrade but a business transformation tool. From healthcare payments and insurance underwriting to banking fraud detection and personalisation, AI is reshaping industries through real-time data, machine learning, and platform-led strategies.He also explains why most AI projects fail: poor data, lack of workflow redesign, and the lack of user trust. Watch the video to get insights into Iyer’s blueprint for change, as he outlines what companies must do differently to unlock real value. Show moreShow less

Source: Economic Times April 01, 2026 15:06 UTC