It has impacted us all to varying degrees, but the travel industry has seen its business decimated. While travel insurance providers sheltered behind clauses that rendered client claims void due to the pandemic, your friendly local travel agent became the only person who could unravel complicated holidays and obtain refunds. Only a small number of clients understood that their travel agent would have to refund commission they had received for making those travel arrangements. I know of examples of offshore-based online travel agencies which offered itineraries that could never have been flown due to the rapidly changing global border restrictions. John Lynam is an IATA-accredited New Zealand travel agent who has worked in retail and corporate travel for the past 25 years.

Source: Stuff September 07, 2020 16:52 UTC