Disconnection of credit meters will also be completely suspended. Energy suppliers need to play their part by communicating clearly and supporting their customers as much as possible. Keeping people on supply, making sure they have warm homes and don’t face additional financial or other stresses about their energy supply will be essential. The measures will be implemented immediately by energy suppliers to alleviate pressure on households and families. Smart meter customers should be able to top-up remotely, such as by phone, mobile application or online.

Source: Daily Mirror March 18, 2020 18:20 UTC