Cancelling a holiday because of coronavirus is bad enough, but waiting weeks or months for a refund is angering consumers. Bookabac​h clients waiting up to six weeks are upset promised refunds have not come through, and Jucy rentals has told customers refunds might not be available until late May or early June. READ MORE* Coronavirus: Refund rows over holiday cancellations continue* Refund or credit for a NZ holiday booked during lockdown? Bookabach​ told Stuff repayments would take three to four weeks because of the volumes involved. A Commission spokesperson said there was no statutory definition for the meaning of "reasonable" as it applied to accommodation refunds.

Source: Stuff May 01, 2020 16:52 UTC