In a statement to the Mirror, Abta described the government's 14 day deadline for refunds as "impossible" due to the sheer volume of claims currently being processed on the back of the virus outbreak. If you do opt for a cash refund, be aware that the money could take weeks, or possibly months to arrive. "If you are not able to amend your holiday to another date, your travel provider may offer you a Refund Credit Note instead of an immediate cash refund." Under Abta guidelines, these coupons can be exchanged for cash if you change your mind at a later date. "If your travel company is able to provide a cash refund, please be patient.

Source: Daily Mirror April 15, 2020 12:51 UTC