Due to her increased frailty, she could not return home and had to move to a care home in early May. Currently, she is paying £128 per month for phone and broadband services, despite hardly using the broadband. Considering the expenses of the care home, I feel compelled to cancel the BT contract due to the cost. After we intervened, BT reluctantly agreed to let your mother keep her landline without a new contract, but at a reduced monthly cost of £14. Please email us at [email protected] or send your letter to Consumer Champions, Money, The Guardian, 90 York Way, London N1 9GU.

Source: The Guardian June 27, 2023 06:50 UTC