According to the annual report of the Ombudsman for Banking Services and Investments (OBSI), the office opened 370 investigations into banking-related complaints from Canadian consumers last year. No banks chose to ignore an OBSI recommendation this year. OBSI doesn't cover all Canadian banks, but its annual report offers a glimpse into the type of complaints that many Canadians have had with their lenders. Complaints about credit cards in particular surged this year, almost doubling to 112 instances in 2017 — nearly a third of all the cases OBSI handled from banks. All in all, OBSI logged the following complaints about major Canadian banks this year:

Source: CBC News March 16, 2018 13:58 UTC