Passengers have reported spending $120 on taxis and missing a day's work after an Air NZ flight to Queenstown wound up back in Auckland. Last Wednesday, an Air NZ flight from Auckland at 2.20pm had to be redirected to Christchurch after strong tailwinds prevented it from landing at Queenstown. She said she it was quite a "cavalier and arrogant attitude" for Air NZ to say it "appreciated the passengers' patience". "With the return to Auckland Air NZ could put on a full plane, which was the decision they went with." Back in Auckland, customers spent another hour waiting in line to arrange accommodation.

Source: Otago Daily Times February 09, 2019 21:11 UTC