Representatives of the country’s largest banks strongly denied that such accusations were part of their cultures. Yet most acknowledged that occasional cases of inappropriate behaviour are possible, since the financial institutions are massive operations with many client interactions. OTTAWA—Canada’s big banks defended their business practices Monday before a parliamentary committee that’s been exploring allegations of questionable sales methods at major financial institutions. The CBC said that after its initial report, it received nearly 1,000 emails from employees of the five largest banks. Kirk Dudtschak, an executive vice-president for RBC, told the committee his bank doesn’t take for granted the role it plays in the lives of its employees and clients.

Source: thestar June 13, 2017 00:45 UTC