The research found that many participants were sanctioned because of administrative errors, or because they lacked a clear understanding of the obligations associated with their benefit. "A lot of them did not necessarily understand their obligations or know about them or did not understand sanctions and what was required surrounding those sanctions." Some beneficiaries had trouble trying to find an advocate to support them through the review process, while others feared there would be consequences if they challenged a decision, Moroney said. She complained to Work and Income, and her benefit was reinstated the following week, but Hayley and her family continued to struggle. Case managers can also talk people through the review of decision process face-to-face and there is information on the Work and Income website.

Source: Otago Daily Times August 08, 2021 18:00 UTC