Over the past year, banks suffered from 265 IT shutdowns between them that prevented customers from making payments. The 265 IT glitches involved 133 incidents involving internet banking, 111 mobile banking failures and 90 telephone banking outages, Which? The analysis found that RBS and Santander customers endured the most IT glitches last year with both banks suffering 18 failures. Last year a major IT meltdown left TSB customers without access to services and dragged on for months. However, the analysis found that TSB suffered fewer recorded glitches than many of its rivals, with six in the past year.

Source: Daily Mirror November 27, 2019 04:52 UTC