Banks change rules - but only for their Australian customersSIMON MAUDE/FAIRFAX NZ Working to principles, not rules, makes banks think about how customers are treated, the Bankers' Association says. But New Zealand Bankers' Association chief executive Karen Scott-Howman said the banks would take a different approach in New Zealand. "We're developing a Code of Banking Practice that focuses on customers and what they can expect from their banks. She said there were five principles in the draft New Zealand code: Banks promise to treat their customers fairly and reasonably. "Adopting principles, rather than prescriptive rules, means banks will have to think carefully about how they're meeting those customer commitments.

Source: Stuff December 20, 2017 01:10 UTC