Aussies trying to cash in their flyer miles and get refunds are put on hold for up to eight hours
I'm now waiting on the phone for the 5th time, and the wait is more than two hours,' Victoria Nikulin said. 'Eight hours on hold waiting last week to get my tickets fixed. Other customers claimed they were put on hold trying to chase down luggage that never arrived. 'I have been on hold now for over an hour - chasing a bag that never arrived,' Ann Brimson said. 'The past year has been challenging for our customers with border closures driving a huge number of calls to our centres.
Source: Daily Mail April 28, 2021 05:39 UTC
