The CTA said the backlog of complaints has risen to 18,200 after a spike in new grievances filed in recent months. "The CTA continues to process air passenger complaints as quickly as possible, based on their merit, impartially and in a rigorous manner," the agency said in a statement. But Conservative transport critic Melissa Lantsman said air passenger protections need to be strengthened because Canadians are currently bearing the brunt of a weak system. "The biggest problem is the airlines are making a mockery of these air passenger protection regulations," he said. CBCUnder the CTA's regulations airlines could face up to $25,000 per incident every time they break air passenger protection regulations, something Lukacs said the agency doesn't use often enough.

Source: CBC News August 13, 2022 14:10 UTC