Air New Zealand parked up dozens of planes leading to mass cancellations. Foran says the airline wasn't trying to be difficult and was in the process of building more flexibility into dates from credits, which in most cases it offers in lieu of refunds. It's not Air New Zealand trying to be difficult, it's not Air New Zealand hiding behind anything." "I would have to say from my perspective, I'm glad that there's a review going on." Regardless on any law change, the airline would review its refund policy if the fallout of the pandemic on travel dragged on.

Source: New Zealand Herald February 05, 2021 00:45 UTC