Air New Zealand has used artificial intelligence to analyse photos of passenger meals and identify unpopular items. Photo / 123rfAir New Zealand has used artificial intelligence to analyse photos of passenger meals and identify unpopular items. Photo / 123rfAir New Zealand won’t make you lick your plate clean but it might note what meal items went untouched during your flight thanks to artificial intelligence (AI). The airline has revealed it took more than 30,000 photographs of passenger meals in October as part of an AI trial that could help the airline finesse its menu. Call centres trial AI to reduce wait timesForan also revealed generative AI had been trailed in call centres to improve (and most importantly for customers, speed up) the process for callers and staff.

Source: New Zealand Herald May 20, 2024 10:23 UTC