Air India is working with Boeing and strengthening its ground operations to improve the reliability of its long-haul flights and better customer service, a senior airline official told businessline. Also read: IATA opposes GST levy on foreign airlines in IndiaAir India is the largest long-haul operator from India, but continues to receive flak because of long delays and poorly-maintained aircraft. “We are working with Boeing on a reliability improvement programme,” the senior official said. Under this programme, Boeing conducts a diagnosis of factors contributing to unreliability and delays, thus helping the airline improve its performance. The airline's senior management is also reviewing whether standard operating procedures with regard to customer facilitation are being followed in case of flight delays.

Source: The Hindu June 05, 2024 20:52 UTC