Ontario’s Family Responsibility Office, which enforces court-ordered child and spousal support payments, tops the list of provincial government organizations generating complaints to the ombudsman’s office. Ombudsman Paul Dubé said his office received 1,025 complaints about the Family Responsibility Office in the past fiscal year — down from 1,167 the previous year— many of them about inconsistencies in enforcement. At times the agency was too aggressive in trying to enforce payment orders, but at other times wasn’t aggressive enough, added Dubé. “FRO officials failed to take any additional enforcement action for several years against a man who owed $300,000 in arrears,” he said. The Family Responsibility Office had sent the man’s notices to the wrong address even though it had his correct address on file, and eventually sent him an apology after the ombudsman’s office intervened.

Source: thestar November 02, 2016 20:33 UTC