An American Airlines Boeing 737 Max 8 lands at Reagan National Airport shortly after an announcement was made by the FAA that the planes were being grounded. She never had to worry about her passenger rights because Southwest Airlines solved her problem almost before she knew it existed. Sure enough, they had been scheduled to fly on a 737 Max, one of hundreds of planes affected by the grounding. While this month’s 737 Max grounding was a minor inconvenience for travelers, airline insiders say it created more chaos behind the scenes. For instance, Southwest Airlines is offering a more flexible change policy through March 31 for all passengers, not just those affected by the 737 Max.

Source: Washington Post March 20, 2019 22:18 UTC