After outage, Delta Air Lines seeks forgiveness with refunds, vouchers - News Summed Up

After outage, Delta Air Lines seeks forgiveness with refunds, vouchers


Last month, the average Delta flight was 87 per cent full.The airline posted a video apology by CEO Ed Bastian . "Delta spokesman Trebor Banstetter said that after a power outage at the company's Atlanta headquarters, some key systems and network equipment did not switch over to backup systems. He said the airline's investigation into the cause of the outage was continuing but said there were no indications of hacking.A spokesman for Georgia Power said that the company believes a failure of Delta equipment caused the airline's power outage. Instead of being able to stay home, many passengers only learned about the flight problems when they arrived at the airport. I travel weekly, so I'm used to it," Shannon said with a laugh.Delta said customers whose flights were canceled or delayed more than three hours could get a refund and $200 in travel vouchers.


Source: Economic Times August 09, 2016 05:48 UTC



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