ACC says 201 formal complaints from its clients have been laid about taxis not showing up or arriving late. Taxi drivers have confirmed they were paid up to 10 per cent less for an ACC job, so some would ditch it for a better offer if they could. "Every ACC client deserves a reliable taxi service and ACC treats all complaints seriously and works hard to ensure problems are fixed so that clients aren't inconvenienced. ACC said from April 2016 it had better record-keeping of complaints and could confirm that 87 per cent of complaints from that time onwards, related to Auckland Co-Op. ACC's existing contract with Taxi Charge, to which taxi company Blue Bubble - the umbrella group of Auckland Co-Op, is a member of - is coming to an end.

Source: Stuff October 04, 2019 18:33 UTC