It soon emerged that she had asked a plumbing company called Rightio to replace a ballcock in her toilet and it later charged her £329. She says that prior to the plumber arriving, Rightio took her debit card details, including her CVC number. She says when the plumber arrived at about 4pm, he didn’t offer a quote, nor did he explain what he had to do. However, the fact that the company refuses to send an invoice or explain to you, or us, how it arrived at the sum, speaks volumes. Sadly, a look at the online reviews of Rightio suggests your mother is not alone.

Source: The Guardian September 12, 2020 04:52 UTC