Hyperlocal delivery startup Dunzo ’s founder Kabeer Biswas appears hyperactive on a Zoom call. These factors, along with product innovations and data-based choices about PIN codes to serve, have made Dunzo profitable in Bengaluru. Soon, the advantage of its close connection with local stores started kicking in as the supply disruption for Dunzo was less severe than for malls and e-commerce. Biswas has no such plans to reduce categories or SKUs, because it does not depend on extensive warehousing such as Grofers. Dunzo’s delivery turnaround time averaged 23 minutes during the covid lockdowns, despite new requirements of social distancing and hygiene measures.

Source: Mint November 15, 2020 13:30 UTC