Altitude / LeadTailBy all accounts IoT (Internet of Things) is not just the next technological wave but will dramatically reshape the rules of our economy. The same effect will occur at the intersection of IoT and customer experience (CX). The value of IoT in customer experience is just starting to be explored. However, there is a long road between today’s hype around all things smart and what reality will ultimately be. The key to navigating the evolution of IoT is to know who the credible thought leaders are.

Source: Forbes July 06, 2017 16:48 UTC