These 100 statistics show the growth and importance of digital transformation, its impact on customer experience and digital challenges and opportunities for the future. 55% of companies without a digital transformation believe they have less than a year before they start to lose market shareNearly half of all companies say improving customer experience and customer satisfaction were the leading influences to start a digital transformation. Digital Transformation SuccessCompanies that earn $1 billion a year earn an additional $700 million over three years by investing in customer experience. Digital transformation and a focus on customer experience can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%. Blake Morgan is a customer experience futurist, keynote speaker and the bestselling author of the new book The Customer Of The Future.

Source: Forbes December 16, 2019 19:41 UTC