Even if there are tools to aid us in obtaining customer insights, customer interaction and communication remain more valuable than ever from both basic survival and future trends perspective. Digital engagement would include how you communicate to your customers online, the messaging you imply, and the total online shopping experience. Businesses need to retune their customer retention strategies and operations to meet the current landscape. Businesses need to know where there are customer opportunities and be prepared to engage with clarity and purpose. Tweet us: @GrantThorntonPH, like us on Facebook: P&A Grant Thornton, and email your comments to anton.ng@ph.gt.com or pagrantthornton@ph.gt.com.

Source: Manila Times November 17, 2020 16:40 UTC